FAQs

Orders & Products

How can I contact customer service?

For questions or assistance, please contact our Customer Service team at bbi@bey-berk.com. We’re happy to help with orders, products, shipping, returns, and other inquiries.

Can I change or cancel my order?

You can request cancellation or removal of items from your order for 15 minutes after the order is placed. 

Shipping & Delivery

Where does Bey-Berk ship?

We currently ship to addresses within the United States. Shipping availability may vary by product and destination.

How long does shipping take?

Orders are typically processed within 1–2 business days. Shipping times vary depending on the shipping method selected at checkout and the destination.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

What should I do if my package says delivered but I haven't received it?

If you still cannot locate your package, please contact the shipping carrier. You may also contact us at bbi@bey-berk.com if you need your order number/tracking number.

What should I do if my order arrives damaged?

Please contact us as soon as possible at bbi@bey-berk.com. Include your order number and clear photos of the damaged item and packaging so our team can assist you.

Returns & Exchanges

What is your return policy?

We accept eligible returns within 30 days of delivery. Items must be unused, in new condition, and returned with their original packaging and accessories.

Who pays for return shipping?

Customers are responsible for return shipping costs

How do I start a return?

Please contact bbi@bey-berk.com with your order number and the reason for your return. Our Customer Service team will provide you with the appropriate return instructions.

Payment

What payment methods do you accept?

We accept the payment methods displayed during checkout. Available options may vary depending on your location and order.

Account

Do I need an account to place an order?

No. You can place an order as a guest. Creating an account allows you to save your information and more easily manage your orders.

Wholesale & Retail

Does Bey-Berk offer wholesale?

Yes. Bey-Berk offers wholesale purchasing for qualified retailers. For wholesale inquiries, please contact our team or visit our B2B page.