Shipping & Returns
Shipping:
Where does Bey-Berk ship?
We currently ship within the United States.
How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping times vary depending on the shipping method selected at checkout and the destination.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
What should I do if my package says delivered but I haven't received it?
If you still cannot locate your package, please contact the shipping carrier. You may also contact us at bbi@bey-berk.com if you need your order number/tracking number.
Check around your delivery location and with household members or neighbors. You may also want to review the carrier's delivery information.
What should I do if my order arrives damaged?
Please contact us as soon as possible at bbi@bey-berk.com. Include your order number and clear photos of the damaged item and packaging so our team can assist you.
Can I cancel or make changes to my order after placing it?
You can request cancellation or removal of items from your order for 15 minutes after the order is placed.
Returns:
Return Policy
We want you to be completely satisfied with your Bey-Berk purchase. If you are not satisfied with your order, we’re happy to assist with a return, subject to the guidelines below.
Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused, in new condition, and returned in their original packaging with all accessories and materials included.
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Refunds will be issued to the original payment method once the returned item has been received and inspected.
Who pays for return shipping?
Customers are responsible for return shipping costs
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, altered, or damaged after delivery
- Items returned without their original packaging
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at bbi@bey-berk.com. Please include your order number and photos of the item and packaging so our Customer Service team can assist you with a replacement or other appropriate resolution.
How to Start a Return
To request a return, please contact bbi@bey-berk.com with your order number and the reason for the return. Our Customer Service team will provide the next steps and return instructions.
Please do not send items back without first contacting Customer Service, as unauthorized returns may not be accepted.
